Refund Policy

Change of Mind

Unfortunately, we do not offer refunds or exchanges for change of mind.

We do not accept returns on sale items.

Refunds 

We have a 7-day return policy, which means you have 7 days after receiving the order to request a return. To be eligible for a return, your candle must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt as proof of purchase.

To start a return , please click 'Contact Us' and complete the contact form. Alternatively you may send us an email to info@merakiii.com.au. Please ensure you provide your full name, order number and a detailed description as well as photographic and/or videographic evidence. 

If the refund has been approved, you will be automatically refunded back to your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.

Damaged Items

Prior to shipment, all products are well packaged and thoroughly inspected to protect breakable item(s) to ensure safe transit.

In the rare event should your items be severely damaged during transit, please contact us upon receiving and click 'Contact Us' and complete the contact form. Alternatively you may send us an email to info@merakiii.com.au. You must indicate whether you would like a refund or a replacement.

Please ensure you provide your full name, order number and a detailed description as well as photographic and/or videographic evidence. Once the damage has been verified, we will organise the return label for the damaged goods.

Returned goods must be in the original packaging, unused and show no signs of damage for reasons not due to our transit damage. Any product and packaging that is returned in a used condition will not be deemed faulty/damaged and you may incur additional shipping charges to return the product.

Incorrect Items

If you believe you have received an incorrect product, please 'Contact Us' or send us an email at info@merakiii.com.au within 7 days. You will be required to provide your full name, order number and a detailed description as well as photographic and/or videographic evidence. You must indicate whether you would like a refund or a replacement.

If your replacement request has been approved, you will be provided the new tracking details. Please allow 1-2 business for processing.

If your refund request has been approved, you will be automatically refunded back to your original payment method.

Please remember it may take some time for your bank or credit card company to process and post the refund.